Request account deletion

You can request deletion of your Groovy AI Assistant (Groovy) account and the personal data associated with it. This applies to Groovy on the web, desktop, iPhone, and Android.

How to request deletion

1. Email theshopcbg@gmail.com from the address you use for your Groovy account. Use the subject “Groovy account deletion.”
2. Tell us that you want your Groovy account and associated personal data deleted. You do not need to include your password or message contents.
3. We may ask you to verify account ownership before processing the request. We will reply to explain what will be deleted and what must be retained.

If you want specific personal data removed while keeping your account, email the same address with the subject “Groovy data deletion.” Describe the data you want removed without including passwords or private message contents. We will confirm what can be removed while the account stays active.

What is deleted or retained

After verifying your request, we remove your account and personal profile, your connected-service credentials, phone push registrations, and personal content held for your Groovy account, such as private chats, voice sessions, and mail data. Content in a shared team workspace may remain available to other members; we will explain any such content in our reply. We do not delete information held independently by services you connected to Groovy.

We aim to complete verified deletion requests within 30 days and will confirm when the deletion is complete. Some billing, security, or dispute records may need to be kept for legal or operational obligations. We retain only the records needed for those purposes and delete them when the applicable retention period ends. We will tell you about any retained records and their retention period when we respond to your request.

Learn more in our Privacy Policy.